Brand turnarounds, or "fixer engagements," involve revitalising a brand that has experienced decline or crisis. This often requires a comprehensive strategy, including leadership changes, crisis management, and a focus on rebuilding customer trust and engagement. Key elements include identifying the root causes of decline, developing a new brand narrative, and implementing changes across product, marketing, and customer experience.
Brand Turnarounds & Fixer Engagements
A Signature Service of LiquidLABS
When businesses stall, lose relevance, or face post-acquisition instability, LiquidLABS steps in as the brand fixers. We are the strategic advisors brought in at high-stakes inflection points to stabilise the core, reposition the brand, and reignite momentum.
Led by transformation architect Deon St.Mōr, this engagement delivers more than a cosmetic refresh—it’s brand triage, operational clarity, and market recalibration with tangible commercial outcomes.
What Makes a Brand Fixer?
Core Capabilities That Drive Business Recovery:
Operational Precision
Rapidly diagnoses dysfunctions and inefficiencies to restore financial and functional health.
Strategic Brand Repositioning
Refines purpose, positioning, and narrative to rebuild relevance in an evolving market.
Cultural Reset & Leadership Alignment
Reconnects leadership teams, resets internal energy, and clears the fog of disunity.
Consumer & Market Relevance Strategy
Establishes insight-driven frameworks to reconnect with real customer needs.
Execution Under Pressure
Makes fast, bold decisions and drives clarity where others hesitate.
Creative-Commercial Intelligence
Balances visionary storytelling with commercial outcomes that matter.
Stakeholder & Investor Trust Building
Reinstates confidence across teams, boards, and partners through decisive leadership.
Change Management Strength
Leads through ambiguity, complexity, and resistance with composure and communication.
Global Brand Acumen
Deep fluency across international markets, retail, and consumer cultures.
Growth Under Constraint
Scales value within tight timelines and budgets. Think more with less.
The Brand Reset Protocol™
LiquidLABS’ High-Stakes Brand Intervention
This proprietary methodology is built for founders, VC/PE-backed businesses, and leadership teams at risk of stagnation or decline. Designed by Deon St.Mōr, the protocol drives transformation across three high-impact tiers:
TIER ONE:
Brand Triage
Rapid Response Strategy Sprint (4–6 weeks)
Best For: Exec teams in urgent need of focus, clarity, and control.
Includes:
Brand & business diagnostic (ops, product, culture, market)
Strategy prioritisation map
1–2 stakeholder workshops
90-day executive roadmap
Outcome:
Clarity on what’s broken, what matters most now, and how to act.
TIER TWO:
Brand Reset
12-Week Strategic Rebuild
Best For: Brands that have lost their edge and need a full reposition.
Includes:
Full-stack brand redefinition (vision, architecture, comms, creative)
Customer clarity model (insight, segmentation, product fit)
Advisory on internal systems, roles, and cultural resets
Go-to-market planning
Outcome:
Cultural cohesion, creative clarity, and strategic realignment for mid-term growth.
TIER THREE:
Brand Resurrection
6–12 Month Reinvention & Relaunch
Best For: Post-acquisition, distressed, or legacy brands in need of a full transformation.
Includes:
Commercial model redesign
Creative leadership across campaigns, product and brand identity
Organisational re-architecture & internal culture reinvention
Consumer reintroduction plan (PR, digital, retail, partnerships)
Outcome:
Investor-ready transformation. Rebuilt identity. Future-proofed performance.
Executive Brand Coaching
One-on-one with our experienced team.
A monthly advisory offering for Founders, CMOs, and CEOs navigating scale, transformation or existential change.
Why It Works
This is not a surface-level rebrand. It’s a bottom-up, top-down shift that drives real commercial change, reinstates leadership confidence, and prepares the brand for growth, acquisition, or exit.
Whether you’re navigating:
Post-acquisition integration
Declining market relevance
Cultural dysfunction
Investor dissatisfaction
Stalled creative direction
—LiquidLABS offers the system, strategy, and surgical precision to fix it.